FAQ's

***** I would like to post a reminder that we DO heat with wood in the cooler months! *****
Mother Nature has forced us to fire up the wood burner much earlier than usual this year.
I am careful to keep finished products and packing materials in closed bins as much as I possibly can.
If you are sensitive to scents such as Fireside or scents with woodsy notes, I would like you to be aware of this.


What type of wax do you use?

We currently use a paraffin blend specially formulated by us.

We formerly used a para-soy blend and some of our Mystery Packs or Clearance items may be made from this blend for a very short time.

How long do I have to wait for my wax melts to cure?

Our wax only needs a short cure time, so they are ready to melt when you receive them. Some people do choose to give them an extra 2 weeks+ to cure, which is perfectly fine. This is a personal preference.

What does MTO mean???

MTO means Made To Order.

What does RTS mean???

RTS means Ready To Ship

What does TAT mean???

TAT means Turn Around Time. The estimated amount of time it takes for your order to be processed.

What is your TAT?

This can vary, depending on the season. At this time, we are estimating our TAT on RTS to be just a few days. TAT on MTO is estimated at 14 business days, however, we are running much shorter than that at the moment.